terms and conditions

RESERVATION AND PAYMENT

Our Team is prepared to book your reservation. The last payment is expected as shown on your schedule. You should make all payments on schedule and as per the guidelines that we give you. On the off chance that we don't get any amount due in full and on schedule, we reserve the right to treat your booking as canceled by you, in which case the cancellation charges set out below will become payable. We reserve the right to refuse a booking without any reason and shall only return any deposit received in that event. Reservations are non-transferrable.

PRICE GUARANTEE

IntelSafari recommends that you pay in full at the time of booking. Once full payment is received, your purchase price is guaranteed

TRAVEL INSURANCE

We strongly recommend purchasing a travel protection plan to cover all non-refundable trip expenses, trip delay, and interruption with return transportation, and a medical evacuation policy. Travel insurance is available through third-party travel insurance companies, and limits vary by insurer and policy purchased. Insurance will cover most losses, but coverage may vary. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance.

INCLUDED IN A INTELSAFARI TRIP

Costs are per individual dependent on double occupancy and include all accommodations; airport transfers and land transportation as detailed in each Trip itinerary; essential internet where available in hotel rooms and aboard riverboats (service levels are not guaranteed); entertainment and special dinners as arranged by IntelSafari; shore excursions and sightseeing; standard luggage handling (see Luggage Policy); services of IntelSafari Directors, Cruise Directors, and local guides. Meals are included as specified in the itinerary. All fitting tips for gear dealing with porters, lounge area workers, and neighborhood guides are incorporated.

NOT INCLUDED IN INTELSAFARI TRIP

Trip prices do not include your airfare and related taxes to the departure point and from the ending point of your trip (see Airline Reservation Service section). The terms and conditions of the air carrier, including the cancellation terms, apply to your airfare.
IntelSafari Director and Driver gratuities are not included and are voluntary for all land tours, except Bridges family trips and Small Ship and River Cruises, as noted above.

As a service, IntelSafari will make hotel reservations before or after your trip on a space-available basis upon request. These hotel charges will be added to your Trip cost. Personal Expenses such as phone calls, room service, alcoholic and bar beverages, laundry, airline excess luggage charges, and other optional incidental extras are not included. This list is illustrative and not a complete list of every item not included.

TRAVEL DOCUMENTS

Travel documents are sent to you or your Travel Agent approximately 14 days before your departure, provided your reservation is paid in full.

AIRLINE RESERVATION SERVICES

Airlines may be purchased through IntelSafari for travel originating in the United States, Canada, and Australia. By using IntelSafari's air services, you agree that IntelSafari, in purchasing, selling, or otherwise arranging air transportation, is acting only as your agent with air carriers, who are independent contractors. IntelSafari is not liable or responsible for any accident, death, personal injury, illness, property damage, delay, or other loss or expense of any nature whatsoever arising directly or indirectly out of any act of God or any actions or omissions (including any failure to provide services) or default of, any carrier. Your airline ticket purchased through IntelSafari constitutes a contract between yourself and the airline. IntelSafari is not liable for and does not assume responsibility or accept claims about: seat assignments, name changes, schedule changes, flight changes, missed connections, cancellations, claims for a refund or reimbursement of airline ticket fees, or any other loss or expense incurred by you for any reason whatsoever (including, without limitation to bankruptcy, insolvency, reorganization of a carrier or similar relief from creditors). IntelSafari must handle ticketing for IntelSafari's special fares, which are subject to availability and cannot be guaranteed until reserved. Particular foods cannot be combined with any other promotional offer. IntelSafari's air services must be purchased in conjunction with an IntelSafari Trip. Electronic ticket numbers will be mailed with final documents. Should you cancel or change your flights before or after departure, all airline cancellation and change fees will apply. It is your responsibility to confirm all releases 24 hours in advance and to be aware of any changes by the carrier.

SAFETY

IntelSafari will not have liability regarding the provision of medical care or the adequacy of any maintenance that may be rendered. You agree that you will hold IntelSafari harmless regarding any provision of medical care or the adequacy of any care rendered.
No weapons of any type are permitted on IntelSafari vacations at any time. This includes, but is not limited to, firearms, knives, mace, brass knuckles, and other weapons of any type.

TRAVELERS WHO NEED SPECIAL ASSISTANCE ON TOUR

At the time of reservation, you must report to IntelSafari any special needs while on tour. IntelSafari will make reasonable attempts to accommodate special needs and disabilities but is not responsible in the event it is unable to do so nor liable for any denial of services by rail carriers, air carriers, hotels, restaurants, or other independent suppliers. IntelSafari does not provide personal services (such as pushing a wheelchair, assisting with walking, moving, or assembling mobility equipment, etc.), and IntelSafari does not provide individual assistance to a vacation participant for walking, dining, getting on and off coaches, trains, cruise ships, and other vehicles, or other personal needs. A qualified and physically able companion should accompany travelers who need such assistance.

In the event you fail to notify IntelSafari at the time of the reservation of any special needs or disabilities requiring special attention, IntelSafari reserves the right to cancel your booking or terminate your vacation at its sole discretion if your particular needs or disabilities are not suitable for the holiday, pose a threat to the health and safety of other participants or IntelSafari staff, or if you are not traveling with a companion who provides all the assistance you require. IntelSafari will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation. Cancellation penalties as applicable to your vacation shall apply.

Not all sightseeing stops/sites, transportation, hotels, lodges, and other components of your vacation are accessible for people with special needs or are required to comply with the Americans with Disabilities Act (ADA), and some locations and sightseeing activities require extensive standing, sitting climbing stairs, or walking-sometimes on unpaved or cobblestone streets. IntelSafari will not refund or cover any cost or expense incurred for any missed activities due to a participant's inability to participate with the group entirely. The ADA is only applicable within the United States, and facilities for disabled individuals are limited outside its borders. Most transportation services, including touring motorcoaches, are not equipped with wheelchair ramps.

MEDICAL PROXY

If you cannot authorize your medical attention and treatment, you authorize us or our subcontractors or agents to confirm medical attention and treatment on your behalf. You agree to hold harmless and release them or us from any liability for medical attention authorized by them or us on your behalf. We assume no liability regarding the provision of medical care or evacuation services. Any of our staff or subcontractors who may provide or seek emergency medical care on your behalf may not have had formal medical or first aid training and are acting only as a Good Samaritan.

POSTPONEMENT, CANCELLATION, OR TOUR INTERRUPTION

We reserve the right to cancel or postpone the tour for reasons beyond our control, including any event named in the Risks of Travel section below. You may transfer your booking to a later date, or we will provide you with a future travel credit (FTC) for some or all monies you paid toward a forthcoming Tour arranged by us during the 18 months after we notify you of the postponement or cancellation.

If you choose to transfer your booking, the new tour will be subject to the terms and conditions of this agreement. Except as outlined in the preceding paragraph, we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever.

If for reasons beyond our control, including any event named in the Risks of Travel section below, a Tour in progress must be interrupted or canceled, we will, at our sole discretion, provide you either an FTC or refund in the amount of the refund we receive from our suppliers.

ITINERARY CHANGES

We will make commercially reasonable efforts to keep the itinerary as it has been published; however, the final itinerary may vary due to Supplier schedules, availability, and factors beyond our control. We may, in our sole discretion, substitute services of similar quality for any service stated in the itinerary.

TRIP DELAY

Train travel, as well as other forms of transportation, is subject to delays and service disruptions. IntelSafari is not responsible in whole or in part for any delays, delayed departures or arrivals, or missed carrier connections, or for the loss of any purchased services that cannot be used as the result of delays or service disruptions. IntelSafari strongly encourages purchasing travel insurance against trip delay and trip interruption.

PRICES AND ADDITIONAL INFORMATION

INTERNATIONAL TRAVEL (Passports, Visas, and Identification)

You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents' consent for minors to travel.

AGENT FOR SUPPLIERS

We act as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, bus operator, railroads, or other service provider named in your itinerary or confirmation ("Suppliers"). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the Suppliers. We have no responsibility for car accidents caused by you or any other person or entity.

CANCELLATION BY INTELSAFARI

We reserve the right to cancel or reschedule any departure for any reason. If we cancel, except in the case of extreme circumstances as detailed below, we will offer alternate arrangements. We may, at our sole discretion, offer travel vouchers or refunds in accordance with our cancellation policy above. You are responsible for any additional costs for air tickets or other travel arrangements not made by us.

LUGGAGE POLICY

Due to space limitations during your IntelSafari Trip, we ask that you please limit your checked luggage to one average-size suitcase per person. Besides complying with the IntelSafari restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your IntelSafari Trip. Researching and complying with airline luggage restrictions is your responsibility, and IntelSafari cannot be held responsible for any costs, or disruptions to travel, caused by your failure to research and comply with airline policies. PLEASE NOTE that if you are booked on a Trip that includes on-tour flights, the checked luggage weight restrictions for these flights may be lower than the weight restrictions for your international flights; details will be provided in your personal travel documents provided prior to your trip.

Although every effort is made to handle your luggage carefully, we cannot be responsible for loss or damaged luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline, and ground transportation handling. It is essential to have adequate insurance to cover these eventualities. See IntelSafari's Guest/Cruise Protection Policy for options.

RISKS OF TRAVEL AND RELEASE

We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or contraction of or exposure to an infectious disease, bacteria or virus including COVID-19. We have no special knowledge of dangers during travel or at destinations. For information related to such hazards, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information," then click on "Country Information," and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on "Destinations" and scroll to the name of the destination country. YOU HEREBY EXPRESSLY ASSUME ALL OF THESE RISKS AND DANGERS, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD THE US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THE TOUR OR PARTICIPATION IN ANY ACTIVITIES IN WHICH YOU PARTICIPATE.

LIMITATION OF LIABILITY

NEITHER INTELSAFARI NOR ANY OF OUR EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE TO YOU OR OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF WHETHER OR NOT INTELSAFARI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OUR SERVICES OR THE VACATIONS. FURTHERMORE, IN NO EVENT SHALL OUR LIABILITY CONCERNING ANY VACATION EXCEED THE FEES PAID BY YOU TO INTELSAFARI FOR SUCH VACATION. THESE DISCLAIMERS OF TYPES OF DAMAGES AND LIMITATIONS OF LIABILITY APPLY TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, PRODUCT LIABILITY, OR UNDER ANY OTHER CAUSE OF ACTION. BECAUSE SOME STATES DO NOT ALLOW SOME OR ALL OF THESE DISCLAIMERS AND LIMITATIONS, THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, DAMAGES SHALL BE DISCLAIMED AND LIMITED TO THE GREATEST EXTENT PERMITTED BY SUCH STATE LAW.

INTELSAFARI MAKES NO IMPLIED OR EXPRESS WARRANTIES IN THE OFFERING OF ANY VACATION DESCRIBED.

CREDIT CARD MERCHANT

We are the merchant on your credit card transaction. Please bear in mind that our services consist of facilitating the sale and paying the Suppliers. If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not us. You agree not to initiate a chargeback against us or a refund request not authorized by this agreement and to pay any legal fees incurred by us in disputing any such claim for refund.

CLAIMS DEADLINE, GOVERNING LAW, AND EXCLUSIVE JURISDICTION

You agree to present any claims against us within 30 days after your tour ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. This agreement is governed by the internal substantive laws of the United Sates, without regard to its conflict of law's provisions. You agree that the courts in United States will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.

You acknowledge and agree that we may change these Terms and Conditions from time to time and that those changes become effective immediately. If we make material changes, we will provide you notice. Your continued use of our Services following the notice of any changes constitutes your acceptance and agreement to be bound by such changes. You agree to be bound by the Terms and Conditions that are in effect at the time of travel or cancellation.

This document was last updated on August 27, 2021